- Where is my order?
- What are your shipping costs
- Where do we not ship to
- Cancellation policy and change of address
- Do you have a tracking number for my order?
- Import duties
Where is my order?
We are a humble, independent label and our European mail-order department, is generally speaking just one person. As such we ask for your patience, especially in the case of big releases which can take longer to process.
Orders are generally shipped out twice a week and delivery can take up to 10-14 business days. A confirmation email will be sent once your package has been shipped.
All orders are shipped with tracking and you will receive your tracking information in a separate email.
Summertime and the weather is easy: Things to take a little longer.
End of the year: Things take a little longer.
Bad weather: Things take a little longer.
Sales: Things take a little longer.
If you have placed a pre-order, please double check the website for the expected delivery date.
We try our best to get your shipment out by the date promised. However, manufacturing delays, customs and shipping are all quite fickle and we can’t always meet the dates mentioned on the site. We kindly ask your patience and understanding. Please do check our social media as we generally post an image when a certain title has shipped.
One thing that we’ve noticed recently, is that sometimes, delivery notices that are left in mailboxes tend to get lost in between all the junk. If your order has shipped and you haven’t received it within the 10-14 business days period mentioned above, do check your local post office if there are any orders from SLRE as this is the shipping name we use on our packages, your order might be waiting for you there.
Still not there? Mail us ASAP, do not wait. Believe it or not, some folks wait months (in one case a year) before getting in touch with us.
Please do not contact us via social media with any questions regarding your order. Your request will get lost in the shuffle and more than likely will not be answered in time. Please email us firstname.lastname@example.org.
What are your shipping costs
Shipping costs vary per region/country and weight. Place the products you wish to purchase in your shopping cart, and the shipping price will be calculated for you at check out prior to you paying. Should we overcharge you we will refund you. It might 2-3 weeks, but we will.
Where do we not ship to
Unfortunately, there are certain places we will not ship to as the costs can be prohibitive. We want to make sure we give you an accurate shipping quote, so if you live in the following locations (Iceland, Guernsey, Jersey, Isle of Man, Islas Baleares, Canary Islands and Malta) please contact us and let us know what you’d like to order. We will email you a final price including shipping etc. Once you have agreed to the price offered by us, we will send you a payment request via PayPal, As soon as your payment has cleared we will ship your order within the next 72 hours weekends and holidays not included.
If you live in Europe and cannot find your country in our drop down menu, it means that we will not ship there unless you contact us. Put it this way, we can always find a solution but it has to be agreed upon by both the customer and Southern Lord Recordings Europe/SLRE
Under no circumstances, will we ship to any overseas territories such as Canada, Mexico, Australia, Japan, the USA, Africa etc etc. If you reside in any of these territories, please check the US store.
Cancellation policy and change of address
As long as the order has not already shipped, we can cancel your order. If your order has already shipped, you can refuse the package [easiest] and it will be sent back to us, then we’ll treat it like a returned order. Please give us a shout if this is your plan! That way, we will be able to handle your return much faster when it arrives back in our hands.
If you have entered a wrong address during the ordering process, please get in touch with us ASAP with “wrong address” in the subject field as well as your order number. We will do our best to get to your order and make sure it ships to the correct address.
If your order has already shipped then we will have to wait until it gets back to us. That can take some time so your patience will be tested.
We have no control over those so unfortunately those will have to be borne by you. Please do not ask us to declare a lower value.
Read more in our FAQ